NETWORK OPERATIONS CENTER

UZONE is agnostic IT solutions and serving Fortune 500 companies for over 10 years. UZONE pioneered to deploy its best in class development center with managed 24/7 operations as trusted business partner for different industry domains. We support the NOC (Network Operation Center) business portfolio with dedicated staff in 24/7 operations include both voice and non-voice support for all regions.

Our current NOC operations offerings include:

  • 24/7 surveillance
  • Data Center Consolidation Management monitoring
  • Condition notification
  • Alarm isolation &Resolution
  • Configuration management
  • Inventory management
  • Customized automated reports
  • UZONE offerings/capabilities includes staffing with L2/L3 expertise on NOC tools, ITIL processes, reporting metrics.
  • UZONE primary goal is to maintain high customer satisfaction levels and meeting SLAs. The clients will experience quicker time-to-market, increased network availability and better cost-efficiencies, which free customers to focus on core business activities.
  • Our current NOC operations offerings include 24/7 surveillance, DC management,monitoring, condition notification, Alarm isolation & resolution, config management, inventory management, customized automated reports.
  • UZONE is one of the certified global integrator and has helped customers in several key initiatives relating to infrastructure.

MANAGED SERVICES

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Proactive Support

Actively seeks the identification of hazardous conditions through the analysis of the Organization Process
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Reporting

Responding and reporting to respective teams for an immediate action
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Monitoring

Monitoring all critical alerts and tickets through Ticket Management System
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Resolution

Troubleshooting and fixing the issues and updating the knowledge base